About Paul Hazzard

Paul Hazzard is an independent IT&T contractor with a diverse range of IT and Telecommunications experience servicing the Brisbane Metro region including Moreton and Stradbroke Islands. For the last 15 years has been maintaining customer networks and web sites for small business customers.

Prior to this

Qld TAFE

TRAINER 2001 - 2002

Train day and night classes in Diploma of Project Management

GRIFFITH UNIVERSITY

NETWORK PROJECT MANAGER 1999-2001

Manage implementation of IT and Voice network infrastructure

Skills and achievements:

Completed implementation of Voice and IT Infrastructure College of Arts Building at Southbank

Managed install and moves of Voice and data networks.

TELSTRA
SENIOR PROJECT MANAGER 1998 - 1999

Promote Project Management Methodology to Telstra Customers and Sales Staff.

Skills and Achievements:

· Identified and analysed customer requirements with regard to project management.
· Developed and implemented strategies for the adoption of Project Management within account plans.
· Promoted and developed communications between customers and Project Managers and the Telstra service delivery team.
· Provided leadership and mentoring to Project Office staff.
· Worked with sales team on bid development.
· Project Management of high level Projects within the State Government arena.

CUSTOMER PROJECT MANAGER 1997 - 1998

Create customer loyalty by enhancing overall satisfaction with service delivery of major sales through the application of professional project management principles and practices.

Skills and Achievements:

· Project Management of large and complex voice and data projects for State Government and Corporate customers.
· Mentored and trained 3-6 project staff.
· Implemented process improvements in service delivery systems.
· Promoted understanding and acceptance of changes in service delivery across the various “silos” within Telstra.

COMMUNICATIONS CONSULTANT 1995 - 1997

Provision of high level communications consultancy to Corporate Customers.

Skills and Achievements:

· Technical and financial analysis of customers complex telecommunications systems and networks.
· Prepared and presented total solution design and costs as part of the sales team.
· Responsible for a $13 M portfolio of corporate customers.
· Provided Technical support to Sales staff

PRODUCT CONSULTANT 1993 - 1995

As part of the Communications and Consultancy Information Centre(CIC), provide high level communications consultancy to External Partners and Sales Force.

Skills and Achievements:

· Provided professional written documentation with technical specifications and cost justification to customers.
· Researched data solutions and provided advice as a subject matter expert nation-wide.

PABX SYSTEM SPECIALIST 1990 - 1993

Statewide support, training and management for PABX products. Investigation and escalation of complex faults and configurations. Liaised with customer as technical expert. Specialties were NEC and NORTEL PABX’s, TIMS and Voicemail.

PABX FIELD SERVICEMAN Prior 1991

High level fault restoration and installation for Brisbane region PABX customers. Specialties were NEC, Nortel and TIMS. Installed and maintain Tie Lines and Outdoor Extensions. Programmed PABX’s with regard to least Cost routing.

Tertiary Qualifications / Studies

· Masters of Technology Management (Partially Completed).
Griffith University
http://www.gu.edu.au/faculty/gsm/mtm_info.html

Subjects Result/Status
Strategy, Technology and Organisation Distinction
International Project Management Pass
Knowledge Management Distinction
Principles of Technology Management Distinction

· Associate Diploma Engineering.
State Training Board, Victoria

· Qualified Telecommunications Technician.

Relevant Training

Team Leader Development Training/Assessment
Business Imperatives
Project Management Development Initiative
Target Account Selling
Various Voice/Data Supplier Training
Voice/Data Network Planning
Interactive Voice Response Technical Training
Advanced training in Word and Excel
Selling Skills
Data Communications
Train the Trainer
More than 20 courses in PABX's and Telephone
Information Management Systems
Various Commander Courses Prior